Privacy Policy

Cigz Store ("we", "us", "our") is committed to protecting the privacy of everyone who visits and buys from this website. We operate in Australia in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using this site or placing an order you agree to the practices described below.

We only collect what we reasonably need to run the store and fulfil your order:

• You give us directly: full name, delivery address, email address, phone number, your date of birth or age confirmation where required, order history, and any messages you send us.
• Collected automatically: IP address and approximate location, browser and device type, pages visited, and cookie identifiers.
• Payment: orders are paid by bank transfer or PayID through your own bank. We never see, receive or store your card numbers or banking login details.

• Process, verify and deliver your orders.
• Confirm that you are 18 or over, as required for tobacco purchases.
• Contact you about your orders and answer your enquiries.
• Detect and prevent fraud, misuse or activity that breaches our terms.
• Improve the website and our service.
• Meet our legal and record-keeping obligations.

We do not send marketing messages unless you have opted in, and you can opt out at any time.

This store sells tobacco products to adults aged 18 and over only. We use an age confirmation on entry and may ask for photographic identification showing your date of birth before dispatching an order. It is illegal to sell tobacco products to a person under 18.

We do not sell, rent or trade your personal information. We share it only where needed with:

• Delivery and logistics partners, to fulfil and track your order.
• IT, hosting and platform providers that operate this website.
• Analytics providers, in aggregated or de-identified form where possible.
• Authorities, where required by law, court order, or to protect our rights and safety.

We use cookies and similar technologies for essential functions (such as the shopping cart and your age-gate confirmation), to remember your preferences, and for basic analytics. You can control or disable cookies through your browser settings, though some parts of the site, including the cart, may stop working.

We store personal information on secure servers and take reasonable technical and organisational steps to protect it against unauthorised access, loss or misuse. We keep it only as long as needed for orders, support and legal record-keeping, then delete or de-identify it.

You may request access to, correction of, or deletion of your personal information at any time by contacting us. You can also ask us to stop sending you marketing. We will respond within a reasonable time and in line with Australian privacy law.

We may update this policy from time to time; changes take effect when published on this page.